Information and Advice Team

“If you’ve got a problem, Carers Count can point you in the right direction. They are very good at knowing what services are out there.” – Don, carer

Being a carer can be a difficult road to navigate. Our dedicated Information and Advice team are on hand to answer any query you may have about your caring role and to help in any way we can. If we can’t help you directly, we will always find someone who can.

Our Information and Advice Team (commonly referred to as I&As) consists of five people: Lynne Heighway, Corinne Green, Stephanie Lepic, Sue Purdie, and Ros Walters (our Specialist Benefits Advisor).

They can help you with (or signpost you to organisations that can help you with):

  • Benefits (such as Disability Living Allowance for children, Personal Independence Payments, Attendance Allowance, Carer’s Allowance and many others) – we provide benefits checks and can help to fill out the forms.
  • Grants
  • Support and practical help for the carer and the person they care for through Social Services (this may include financial assessment and help)
  • Emergency care planning and planning for the future
  • Disability equipment
  • Assistive technology (for example, care phones)
  • Blue badges (for disabled parking)
  • Respite care
  • Other transport help
  • Other specialist services relevant to the person’s needs

 

To access this service, please telephone 0300 012 0231 or visit our Contact Us page.

Phone lines are open from 9am- 5pm Monday-Friday. We also offer home visits if that is more convenient.

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    Carers’ Rights

    If you care for someone, it’s important to understand your rights and access the support you need as soon as possible.

    As a carer, you have the right to (but not limited to):

    • Ask for help
    • Look after yourself
    • Request a Carer’s Assessment
    • Be able to choose your support
    • Take a break
    • Register with your GP
    • Flexible working

     

    We work alongside local and national organisations to ensure carers are aware of their rights and know where to get help, and to raise awareness of carers’ needs.

    Caring can be a demanding role, both emotionally and physically. Many carers avoid asking for support, believing it is solely their responsibility to care for their loved one. However, seeking support can provide relief and the assistance needed to maintain your own wellbeing.

    Our trained team can guide you towards wellbeing support, respite, local support groups, and activities. These services are available to all unpaid carers aged 18 and over living in Kirklees.

    To provide you with the best overall support, we also work closely with various local organisations, including:

    • Kirklees Wellness Service
    • PCAN
    • CLEAR Community Links Engagement and Recovery Service
    • Carers Trust Mid Yorkshire
    • The Kirkwood
    • Carefree

     

    To find out more about your rights as a carer, click on the tabs below.

    The right to a Carers Assessment

    If you are providing care for a friend or loved one, you may be entitled to an assessment of how that caring role impacts your life. This is called a Carer’s Assessment.

    Caring for someone can significantly affect your overall wellbeing, mentally and physically as well as financially and socially. The Carer’s Assessment examines all of these areas and identifies any support that can be put in place to make your caring role easier and lessen the impact on your daily life.

    The person you are caring for does not need to have an assessment of their care for you to be eligible for a Carer’s Assessment.

    The assessment can be completed by yourself, in your own time and posted or emailed back to Kirklees Council, or you can work alongside a professional to complete the assessment by filling it out in person or over the phone. For parent carers, the assessment is usually completed at the same time as any assessment of your child’s needs.

    This website explains more about carers assessments and how to access them in more detail, in an easy-to-read, bullet point format.

    The Social Care Institute for Excellence has lots of useful resources and a section on the website explaining the areas of your life where your wellbeing may be affected by your caring role.

    The right to choose your support

    Many carers feel that they have no choice but to care for their loved ones. However, as a carer, it’s important to remember that you have the right to choose which aspects of care you are comfortable with and able to provide, if any at all.

    You can also choose whether to have a Carer’s Assessment. A Carer’s Assessment outlines what support the carer needs for their own wellbeing. It is carried out by the local council and considers:

    • If the carer is willing and able to provide care
    • If caring is impacting the carer’s wellbeing
    • If the carer needs support, help or aid

    This helps the local council form a support plan to help support carers.

    You (with the cared-for where possible) can also choose what care services are accessed. In many cases, the carer knows the cared-for person closely and can make decisions with them or on their behalf to ensure that their wishes and best interests are put first.

    This can sometimes contradict the opinions of other people, organisations and agencies. That is why, under the Care Act 2014, carers have the right to information and advice about all relevant services available to their loved ones and to be able to make informed decisions on which services would be most suitable.

    You and your loved one have the right to choose the provider of care (or care home) and do not have to accept the first one offered by the local authority. Being a carer or providing care is not a one size fits all role. It must be tailored to meet the needs of not only the cared-for person but the carer themselves.

    The right to look after yourself

    As a carer, you have the right to take a break. It’s important to look after your own wellbeing so you can stay healthy and continue to care for your loved one.

    Carers Count can signpost you to organisations that can help you improve your wellbeing, offer respite and enable you to have a better balance between your caring role and personal needs.

    We also have a wide range of groups and activities, where you can take time away from your caring role and focus on your own wellbeing.

    The right to register as a carer with your GP

    Did you know that you can register as a carer with your GP practice? If your practice knows that you are a carer, they can help you in many ways:

    • Access to their Carers Champion, who can signpost you to your local carers support service.
    • Offering appointments at convenient times.
    • Offering double appointments to enable you and the person you care for to be seen at the same time, rather than having to make two visits.
    • Free annual health checks and Flu vaccinations.
    • Sharing information about the person you care for, subject to their consent. (Where a person lacks capacity to give consent, this may still be possible if you have a Lasting Power of Attorney for Health).
    • Involvement in the care planning of the person you care for.
    • Being kept up to date about relevant events and information.
    • Referral to a Social Prescriber who can refer you to other services or support groups or simply provide a listening ear.
    • Keeping a check on your physical and emotional wellbeing and the impact of your caring role on your health.

    Some Practices also run carers groups, or occasional carers coffee mornings.

    For more information, check out our GP Surgeries page.

    The right to request flexible working

    Balance caring and work can be challenging, but flexible working arrangements can make it easier. Flexible working allows you to maintain your job while effectively managing your other responsibilities, such as caring for a loved one.

    Did you know 87% of people want more flexibility in their work, but many don’t know how to ask.

    Many carers fear that their employer would not allow flexible working or that they wouldn’t be eligible. However, with new UK legislation, employers are taking the right to flexible working more seriously – if it isn’t in their policies already.

    Carers UK have put together a series of videos about flexible working, from ‘what is flexible working’ to ‘how to communicate your request’. You can watch the videos here: https://www.carersuk.org/help-and-advice/work-and-career/your-rights-in-work/flexible-working-videos/

    Can an Advocate help me if I don’t know my rights?

    Yes! Advocacy is all about people having more control over their own lives. We help people to make their own decisions, speak up about what they want and need, and achieve their own goals. Our work includes supporting people to feel more in control of the health and social care processes they are involved in.

    An Advocate can help you find out what your rights are and help you to access all the information you need to make your own informed decisions. You can learn more by visiting our Advocacy page  and you can also watch the video below to hear more about a carer’s experience of advocacy support:

    What are my rights as a young carer?

    If you are under 18 and care for a family member with an illness, disability, mental ill-health or drug and alcohol dependency, it’s important to recognise that you shouldn’t have to take on all the responsibilities of an adult carer or paid care worker. You deserve plenty of time for school, spending time with friends, and pursuing your hobbies. It’s essential that you feel supported and comfortable expressing how much care you are willing and able to provide.

    Barnardo’s Young Carers Service can help you understand your rights as a young career. Please watch the following video to find out more.

    Kirklees Young Carers speaking to us about Carers Rights Day 

    If you know a young person caring for someone with a physical or mental health condition or disability, please contact them for more information on 01484 426100 or check out the Barnardo’s website: www.barnardos.org.uk/kirklees-ycs.html.

    What about my rights as a parent carer?

    An Advocate will recognise that you are the expert on your child’s situation and will help you to access information about your rights. Please find out more by watching this video: Carers Carers Count Parent Carers info video

    Advocacy

    ‘Advocacy’ is all about people having more control over their own lives. We help people to make their own decisions, speak up about what they want and need, and achieve their own goals.

    Our work includes supporting people to feel more in control of the health and social care processes they are involved in and the care, treatment, and support they receive.

    To find out more about advocacy, click on our frequently asked questions below.

    Am I entitled to an Advocate?

    If you are an adult (over 18) and caring for an individual with additional needs, either you or the person you care for lives in Kirklees and you have an issue you need support with, we should be able to help. If we can’t help, we will try and find an organisation who can!

    If I get Carer’s Allowance, can I still have an Advocate?

    YES! Getting Carer’s Allowance still means you are an unpaid carer, and you can have an Advocate if you have an issue, you need help with.

    How would I benefit from having an Advocate?

    Advocates will work alongside you, at your pace. They are not there to tell you what to do or make decisions for you. Advocates will listen and will help put your views across. Advocates will never do anything about you, without you!

    I am a carer, but I don’t know my rights, can an Advocate help me?

    Yes. An Advocate can help you to find out what your rights are and help you to access all the information you need to make your own informed decisions. You can also learn about carers’ rights by visiting our Carers’ Rights page.

    The person I care for is in residential care. Do I still qualify for a Carer’s Advocate?

    Yes, you do. We understand that the caring role still continues when your loved one (partner, child, parent, sibling, neighbour etc.) is in a residential setting.

    Is the advocacy service free?

    Yes, there is no charge for advocacy support.

    Would an Advocate help me communicate with professionals?

    Yes. An Advocate would support you in communicating with health and social care professionals. This could be face-to-face, through an email or a letter, or at meetings.

    Can an Advocate come to meetings with me?

    Yes, advocates can go to meetings with you and be there at assessments if it would help. Advocates can help you to prepare for meetings, explain what to expect and be there with you. We can prompt you if needed and talk on your behalf if necessary.

    Could an Advocate help me make a complaint?

    An Advocate would help you to make a complaint to social services and other local authority agencies (such as the Accessible Homes Team, Client Financial Affairs, or Kirklees Neighbourhood Housing). We would listen to your views and work with you to highlight your concerns. We would support you throughout the complaints process.

    Cloverleaf Advocacy offers NHS Complaints Advocacy in the Kirklees area, to find out more visit: Independent Health Complaints Advocacy 

    My partner’s care package has been reduced, could an Advocate help me to fight this?

    Yes. An Advocate can never guarantee you getting the outcome you want but can help you to challenge decisions that have been made about the person you care for if you disagree with them.

    Social services have cut the direct payments of the person I care for. Can an Advocate help me to fight this?

    Yes, they can but they cannot guarantee the outcome. An Advocate would help you in challenging the cuts made and would explain the options available to you in fighting this issue, including making a formal complaint.

    What kind of things could an Advocate help parent carers with?

    An Advocate would help parent carers with any health and social care related issues or concerns you may have. This includes support at meetings, including child protection and child in need meetings, TAF (Team Around the Family) meetings, care reviews and support at assessments. This list is not exhaustive; give us a call to see if we can help and if we can’t, we will put you in touch with someone who can.

    Can an Advocate help me with legal problems?

    No, as advocates have no legal training they cannot help you with legal issues, but they can help you to access the right legal support.

    Advocacy image

    Carers Assessments

    If you care for a friend or loved one, you may be entitled to a Carer’s Assessment. This assessment examines how your caring role affects your life and identifies support to make your role easier while reducing its impact on your daily life.

    Caring for someone can affect your mental, physical, financial, and social wellbeing. A Carer’s Assessment looks at all these areas to determine what support you might need.

    The person you care for does not need to have their own care assessment for you to qualify for a Carer’s Assessment.

    How the Assessment Works

    You can complete the assessment yourself at your own pace and send it to Kirklees Council by post or email. Alternatively, you can work with a professional to complete it over the phone or in person. For parent carers, this assessment is often done alongside an assessment of your child’s needs.

    For more information, this website provides detailed, easy-to-read guidance about Carer’s Assessments. Additionally, the Social Care Institute for Excellence offers useful resources on how your caring role may affect various aspects of your wellbeing.

    Requesting a Carer’s Assessment

    To request a Carer’s Assessment, contact social services via Gateway to Care at 01484 414933. Based on your needs, they will explain available support options, such as respite breaks, day services, or assistance from a Personal Assistant for your loved one. Depending on your circumstances, you may be eligible for funding to cover these costs.

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      Hospital discharge

      “My mum wanted to go home when she was discharged from hospital. Carers Count helped me access the assistive technology she needed to go home safely, and the respite care I needed to ‘recharge’ my batteries after a stressful few weeks. Thank you!”

      When the person you care for is discharged from the hospital—or if you’ve just come home after a hospital stay yourself—the path forward can feel overwhelming. At Carers Count, we’re committed to making sure that support continues well beyond the hospital doors. We’re here to guide you through the next steps, offering resources, assistance, and reassurance every step of the way, so that you’re never alone in managing ongoing care.

      If you, or a loved one, are in hospital and due to be discharged, Carers Count offer a single point of contact for all carers in Kirklees.

      We can:

      • Provide you with information on the discharge process, your rights within it, and those of the cared for person
      • Support you to speak to health and social care professionals, ensuring you and the person you care for get the support you need
      • Help you access a carers assessment
      • Provide benefits advice, including support to complete forms
      • Signpost you to additional services and support, for example, assistive technology so the person you care for can remain at home
      • Support you to access respite services so you have the time to recover if you have been in hospital, all while knowing your loved one if safe
      • Work with you to develop a contingency plan for if you need to return to hospital so you know the person you care for is receiving the care they need
      • Signpost you and your loved one to groups, events, and activities that will help you maintain your physical and emotional health, reducing the risk of future hospital visits.

      Information for Health & Social Care Professionals

      Unpaid carers need a range of support when they, or someone they care for, is in hospital. If you identify an unpaid carer, our service can help. Please see our leaflet below for how to support a carer and help them access our service.

      If you wish to make a referral to our service or for more information, click on the button below to send us an email or call us on 0300 012 0231.

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        Young carers

        Are you 18-25 and caring for a loved one? Carers Count is here for you! 

        Being a young carer can feel overwhelming and sometimes lonely. Balancing caring duties with starting a career, building friendships, or exploring new opportunities can make it hard to find your own space and independence.

        At Carers Count, we understand the unique challenges young adult carers face. Whether you need someone to talk to, practical advice, or a way to connect with others in similar situations, we’re here to support you every step of the way. You’re not alone, and together we can make this journey a little easier.

        We want to make sure that all carers have a say about the services and support they can access. We want to make sure that the voices of as many carers as possible are heard when decisions are being made by services, commissioners and funders.

        We are keen to hear from young carers who are aged 18-15. If you have experiences and views you would like to share, please get in touch.

         

        Help for those under the age of 18 

        Did you know that 1 in 5 children take on a caring role? For these young carers, balancing school with caring for loved ones can feel isolating and often means taking on responsibilities beyond their years.

        We work closely with Barnardo’s to support young carers under 16, and as they reach 18, we ensure a smooth transition to Carers Count so their support network continues without interruption. Together, we’re here to help young carers feel connected, supported, and valued every step of the way.

         

        Barnardo’s Young Carers 

        The Barnardo’s Young Carers Service provides assessed support through 1:1 sessions and targeted group work. They also run holiday activities and trips to give carers a break from caring and offer support to help you understand your rights as a carer. To find out more and to hear all about the service from a young carer, watch the videos below:

        About Barnardo’s Young Carers service 

        Across West Yorkshire, many young people care for members of their family. Young carers have told us that it can make a real difference to their lives and wellbeing when they are identified and supported as a young carer by their friends and teachers. In this film, young carers share how caring has had an impact on their life and how others around them can support them.

         

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          Information / Resources
          (downloads & links)

          Armed Forces and Veterans

          Here, you will find valuable links and resources to organisations dedicated to supporting those who care for veterans and active members of the armed forces, including the Royal Navy, British Army, and Royal Air Force. These resources are designed to assist not only the veterans and service members but also their families, ensuring comprehensive support for all involved.

          Autism

          If you are caring for a loved one with Autism, we can support you with financial, health and wellbeing advice and practical guidance to help you access the services you need to lighten the load.

          From local support groups to national resources and even benefits assessments, if our team can’t help with your specific requirements, we will signpost you to the service that best suits your needs.

          Autism image

          Bereavement

          Losing someone that we care for affects everyone differently. We understand that during such a difficult time you may need help to manage both the emotional and practical demands that come with that loss.

          Our team is on hand to guide you on how to access the right support for your particular needs. We also offer continued assistance and support once you have stopped caring, for whatever reason.

          Here, you can access dedicated resources and support tailored specifically for those going through a bereavement. 

          candles bereavement

          Cancer

          Watching someone you care for go through cancer or going through cancer yourself can be incredibly challenging. Here, you will find a list of organisations that can offer support and assistance.

          Care planning and support

          Care planning is crucial because it ensures that both the carer and the person they care for receive the necessary support. Below are some helpful organisations and resources for support and care planning.

          Marie Curie Helper West Yorkshire

          The Marie Curie Helper Service is a befriending service offering face-to-face visits giving companionship, emotional support, practical help and respite support. They have a team of volunteers, both male and female, with ages that range from 18 to 80 and they have speakers of Urdu, Hindu. Punjabi and Portuguese. Their volunteers are fully trained, and DBS checked and provide weekly three-hour visits offering everything from a chat and a cup of tea with someone to visiting the theatre. Matches with volunteers are made carefully with a volunteer in their locality and with similar interests and hobbies. Referrals can be easily made by either emailing frances.glover@mariecurie.org.uk or phoning 07747 631097. 

           

          Carer Wellbeing

          We know that being a carer can be both rewarding and isolating. It’s vital that you know where to get the right support to make sure that your own health and wellbeing don’t suffer in your caring role.

          We’re here to help you access support, groups, courses, and wellbeing sessions to help give you that bit of headspace. Looking after your own health and wellbeing is important for you and the person you care for.

          Two men talking carer wellbeing

          Creative Activities

          Here you will find a wide range of activities to help you relax and enhance your wellbeing a carer.

          Dementia and Alzheimer’s

          We recognise that caring for a loved one, family member or friend with dementia or Alzheimer’s can bring its own set of unique challenges. We understand that the support you need changes over time and can often be hard to predict. They are many services and support networks available to support you as a carer and the person you are caring for.

           

          Digital Support

          In today’s digital age, everything is online. Here, you’ll find resources to help you get connected and navigate the online world with ease.

           

          Domestic Abuse

          Here, you will find a list of local and national organisations dedicated to helping individuals affected by domestic abuse and sexual violence. These organisations offer a range of services, including crisis intervention, counselling, support, and safe housing. Whether you need immediate assistance or ongoing support, these resources are designed to provide the help and guidance you need to navigate these challenging situations. Remember, you are not alone, and there are people and services ready to support you every step of the way.

           

           

           

          Education

          Here you will find information regarding educational opportunities for carers. 

          Emergency Planning

          Falling ill is something that can happen to anyone. For carers, this can bring added anxiety about leaving their loved ones without support. While it’s natural to worry, creating a contingency plan can help ease these fears by ensuring someone is available to provide care in your absence.

           

          Carers Trust Mid Yorkshire Emergency Planning 

          If you are an unpaid family carer who lives in the Kirklees area, you could access free support to help you maintain your caring role should you become: 

          • unwell  
          • have a personal emergency  
          • reach a crisis point  
          • need additional short-term support 

          Carers Trust will send an Emergency Support Worker who will stay with the person requiring support for up to three days, for a maximum of 12 hours per day between 8am and 9pm. Not including overnight support. If continued support is required, they will work with you to arrange longer-term plans. 

          Anyone can make a referral to the emergency care service at any time of need or you can pre-register by contacting them on 01484 537036 or email info@CTMY.org.uk 

          Employment

          Here you will find resources to support you during employment.

          End of Life

          Here you will find resources and support to help you navigate caring for someone with a terminal illness. 

          Later life

          Here you will find valuable help and support for caring for someone in the later stages of their lives. Whether you’re a family member, friend, or professional caregiver, these resources are designed to provide guidance and assistance.

           

          Learning Disabilities

          Welcome! Here you will find valuable help and support for caring for someone with a learning disability. Whether you’re a family member, friend, or professional caregiver, these resources are designed to provide guidance and assistance.

           

          Mental ill-Health and Drug and Alcohol Dependency

          Here you can find a wealth of useful resources to help you care for someone with mental ill-health and drug and alcohol dependency. Whether you’re a family member, friend, or professional caregiver, these resources are designed to provide guidance and support.

           

           

          Parent Carers

          Here you will find a variety of useful resources specifically designed to support parent carers. Whether you’re caring for a child with special needs, a chronic illness, or any other condition, these resources aim to provide guidance, support, and practical advice.

           

          Parkinsons

          Here you will find help and support for caring for someone with Parkinsons. 

           

           

           

          Safeguarding

          Here you will find a variety of safeguarding resources designed to help protect and support individuals, especially vulnerable groups such as children, elderly, and those with disabilities. These resources aim to ensure safety, well-being, and rights are upheld.

           

          Sensory Impairment

          Here you will find valuable help and support for caring for someone with a sensory impairment. Whether you’re a family member, friend, or professional caregiver, these resources are designed to provide guidance and assistance.

           

          Young Carers

          Here you will find a variety of resources to support young carers. 

           

           

           

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